Jewellery After Sales Service

13-01-2020

Jewellery After Sales Service

Cleaning and Polishing Services


We recommend that you bring your jewels to a Djewels boutique annually to have them checked and restored to their original splendor. After a careful inspection of the jewel and based on its characteristics and conditions, our experts may recommend simple cleaning, ultrasonic cleaning or polishing, to remove superficial scratches and preserve its shine and longevity. For jewels in white gold, the polishing service includes rhodium plating, where applicable, to enhance the brilliance of the metal. For each service performed, a professional quality inspection ensures that every stone is safely set and that functional parts, such as clasps and safety locks, work properly.

 

Engraving Service


Your jewel can be personalized by engraving a name, a date or a message on the precious metal (service subject to technical constraints and space availability). Performed by a jeweler, engraving is a discretionary service offered by your Djewels Store if requested at time of purchase or within one month of purchase.

 

Re-sizing Service


Performed on a bracelet, necklace, chain or ring, this service consists of increasing or reducing the size of the item within limitations and without affecting its aesthetic, comfort and quality. Some jewels, due to their unique design, cannot be re-sized. Please refer to our Boutiques for advice and resizing specifications for each model.

 

Earring Service


Your earring clips can be adjusted for better comfort. The adjustment increases or decreases the clip tension and gap, and therefore the hold on the earlobe. Posts can be added or removed on most models.

 

Repair Service


Your jewel is a precious creation. Proper care in its use and handling will preserve its shine over time. If your jewel suffers a shock or hit, or if you see any signs of damage, you should refrain from wearing it until you have had it examined by an expert in one of our Djewels Stores. Our experts will take care of your jewel, carefully inspecting the stone setting, clasp functionality and aesthetic details. Missing components may be replaced and broken parts may be repaired or reconstructed to restore the beauty of your Djewels jewel. Once the type of service that needs to be carried out has been assessed, you will receive a quotation. Upon your acceptance, the service will be carried out as quickly as possible.

Jewellery After Sales Service
Jewellery After Sales Service
Jewellery After Sales Service